Consumer enquiriesQuestions, complaints and refund requests
For passengers on ships, use the contact form below for queries about our Wi-Fi service or general queries about roaming availability on ships. For specific queries about your phone bill (roaming), please read the information below and contact your home operator first.
As a roaming provider we do our best to ensure that our service is fairly priced, but it is your home telecom operator that sets the final roaming rate that you are billed. Your home operator is responsible to inform its subscribers of their consumption and connected roaming costs.
We do not possess information regarding subscriptions or how much data is consumed.