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This website uses cookies to improve your experience while you navigate through the website. The cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You can go back and remove your consent in the link in the footer of this website.

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Necessary cookies, essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
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We use Google Analytics for our web analytics to improve our service and products. It is mandatory to procure user consent prior to running these cookies on your website.

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Consumer enquiriesQuestions, complaints and refund requests

Use the contact form for all queries about our Wi-Fi service or general queries about roaming availability on ships. For specific queries about your phone bill (roaming), please read the information below and contact your home operator first.

As a roaming provider we do our best to ensure that our service is fairly priced, but it is your home telecom operator that sets the final roaming rate that you are billed. Your home operator is responsible to inform its subscribers of their consumption and connected roaming costs.

We do not possess information regarding subscriptions or how much data is consumed.